how to Access Priority Circle in QuickBooks Online Plus

QuickBooks Online Plus is designed to make accounting easier for growing businesses, and one of its most valuable yet often overlooked benefits is Priority Circle. If you’ve ever felt stuck waiting for customer support or wished you had faster access to expert help, Priority Circle is the solution Intuit built just for users like you.

In this article, we’ll walk you through what Priority Circle is, who qualifies for it, how to access it in QuickBooks Online Plus, and how to make the most of its benefits. Whether you’re a small business owner, bookkeeper, or accountant, this guide will help you confidently use Priority Circle without confusion or technical overwhelm.

What Is Priority Circle in QuickBooks Online Plus?

Priority Circle is a premium support experience offered by Intuit to eligible QuickBooks users. Instead of standard customer service queues, Priority Circle members receive faster response times, dedicated experts, and proactive support.

Think of it as having a VIP lane when you need help—no long waits, no repeating your issue multiple times, and no generic answers. You’re connected with trained QuickBooks specialists who understand your business and your software version.

For QuickBooks Online Plus users, Priority Circle is especially valuable because this plan is often used by businesses with more complex accounting needs such as inventory tracking, project profitability, and multiple users.

Who Is Eligible for Priority Circle in QuickBooks Online Plus?

Not every QuickBooks user automatically gets Priority Circle access. Eligibility typically depends on one or more of the following factors:

You are subscribed to QuickBooks Online Plus
Your account has been active for a certain period
You are paying for your subscription directly through Intuit
You are located in a region where Priority Circle is supported

In many cases, QuickBooks Online Plus users are included by default, but the feature may not be obvious in your dashboard. That’s why many users don’t realize they already have access.

Benefits of Priority Circle for QuickBooks Online Plus Users

Before diving into the steps, it’s important to understand why Priority Circle matters. Here are the key benefits:

1. Faster Support Response

Priority Circle users are moved to the front of the line when contacting QuickBooks support. This means shorter wait times and quicker resolutions.

2. Access to Advanced Product Experts

Instead of general support agents, you’re connected with specialists who deeply understand QuickBooks Online Plus features like inventory, reporting, and user permissions.

3. Personalized Assistance

Support agents can review your account history, settings, and past issues, making the help more relevant and accurate.

4. Proactive Guidance

In some cases, Priority Circle members receive alerts, tips, or recommendations to improve workflow or avoid common issues.

5. Less Stress During Critical Moments

Whether it’s tax season, payroll deadlines, or month-end close, Priority Circle support can be a lifesaver when time matters.

How to Access Priority Circle in QuickBooks Online Plus

Accessing Priority Circle is easier than most users expect. Follow the steps below carefully.

Step 1: Log In to QuickBooks Online Plus

Start by signing in to your QuickBooks Online account using your usual credentials. Make sure you’re logging into the Plus plan, not a trial or lower-tier version.

Step 2: Go to the Help Menu

Once you’re logged in, look for the Help ( ? ) icon in the upper-right corner of the screen. Click on it to open the support panel.

Step 3: Select “Contact Us”

Inside the Help menu, choose Contact Us or Get Help. This is where Priority Circle access usually becomes visible.

If your account is eligible, QuickBooks automatically recognizes it and routes your request through Priority Circle support.

Step 4: Choose Your Issue

You’ll be asked to briefly describe the issue you need help with. Be as specific as possible—this helps route your request to the right expert faster.

Step 5: Select Your Preferred Contact Method

Priority Circle typically offers multiple support options, such as:

Live chat
Phone call
Callback scheduling

Eligible users often see shorter estimated wait times, which is a good sign that Priority Circle is active.

Step 6: Connect With a Priority Circle Expert

Once connected, you’ll be speaking with a trained QuickBooks specialist who can help troubleshoot, explain features, or guide you step by step.

How to Confirm If Priority Circle Is Active on Your Account

Sometimes Priority Circle is active, but users aren’t sure if they’re actually using it. Here’s how to tell:

You experience shorter wait times than usual
The agent mentions you are part of Priority Circle
You receive more personalized, in-depth assistance
You don’t need to repeat your issue multiple times

If you’re unsure, you can simply ask the support agent directly if your account has Priority Circle access.

What to Do If You Don’t See Priority Circle Access

If you believe you should have Priority Circle but don’t see it, don’t worry. Here are a few things you can try:

1. Verify Your Subscription

Go to Settings > Billing & Subscription and confirm that you are on the QuickBooks Online Plus plan.

2. Check Account Ownership

Priority Circle is often available only to primary admins or account owners. If you’re a standard user, you may need admin permissions.

3. Update Your Browser or App

Sometimes outdated browsers or cached data can prevent features from displaying properly.

4. Contact Standard Support

If Priority Circle doesn’t appear automatically, contact QuickBooks support and ask them to check your eligibility.

Tips to Get the Most Out of Priority Circle

Once you have access, here’s how to maximize the benefit:

Prepare your questions before contacting support
Keep examples or error messages handy
Ask for best practices, not just fixes
Request screen-sharing if available
Follow up on unresolved issues

Priority Circle isn’t just for emergencies—it’s also a great resource for learning how to use QuickBooks Online Plus more efficiently.

Common Issues Priority Circle Can Help With

Priority Circle experts can assist with a wide range of issues, including:

Inventory setup and tracking
Advanced reporting
User roles and permissions
Bank reconciliation problems
Tax configuration questions
App integrations
Data cleanup and troubleshooting

Because QuickBooks Online Plus includes more advanced features, having expert support can significantly reduce errors and save time.

Final Thoughts

Accessing Priority Circle in QuickBooks Online Plus can make a real difference in how confidently and efficiently you manage your business finances. Many users already have this benefit but don’t realize it’s available to them.

By knowing where to look, how to access it, and how to use it effectively, you can turn QuickBooks support from a frustration into a valuable business resource.

If you’re using QuickBooks Online Plus, take a moment today to explore the Help menu—you might already be part of Priority Circle and just one click away from faster, expert support.

How to Access Priority Circle in QuickBooks Online plus